CLASSAVO TERMS OF USE

Effective Date: December 10, 2025

These Terms of Use (“Terms”) govern your access to and use of the Classavo platform (“Platform”), operated by interactiveX, Inc., a Delaware corporation (“Classavo,” “Company,” “we,” “our,” or “us”).

By creating an account, accessing the Platform, or using any Classavo service (“Services”), you agree to be bound by these Terms. If you do not agree, you must discontinue use of the Platform.

These Terms apply to all users, including students, instructors, administrators, institutions, and content contributors.

1. ACCOUNT REGISTRATION

To use the Platform, you must create an account and provide accurate information. You agree to:

• maintain up-to-date account information
  
• keep your login credentials secure
  
• use the Platform in accordance with applicable laws and institutional policies
  

Classavo may suspend or terminate accounts for providing false information or violating these Terms.

2. PAYMENT TERMS

Some features, courses, or content on Classavo require payment.

By purchasing access, you agree to:

• pay all applicable fees
  
• allow Classavo or its payment processor to charge your payment method
  
• ensure that your payment information is accurate
  

Fees may include:

• Classavo Platform Access Fee
  
• Content Access Fee (set by instructors or content providers)
  
• institutional licensing fees
  
• taxes and processing fees
  

Classavo may correct pricing or billing errors.

Refunds are governed by Section 3 of these Terms.

3. REFUND & CANCELLATION POLICY

This Policy applies to purchases made directly through Classavo or through approved integrations.

3.1 Direct Purchases (Standard Refund Window)

Students may request a refund within 14 days of purchase and only if less than 20% of course materials have been accessed or completed.

After this period, all sales are final unless Section 3.2 applies.

3.2 Course Add/Drop Period

If a student drops a course within the institution’s official add/drop period, Classavo will honor a refund request when:

• the request is submitted within the institution’s published add/drop deadline, and
  
• proof of withdrawal is provided upon request
  

3.3 Platform Access Fee vs. Content Access Fee

Classavo fees may include two components:

1. Platform Access Fee (e.g., $35)
   
2. Content Access Fee (set by the instructor or content provider)
   

Refunds apply as follows:

• If eligible, refunds may apply to one or both fees
  
• Refunds apply only to purchases made directly through Classavo
  
• Retailer or institutional purchases follow their own policies
  

3.4 Bookstore Purchases

For purchases made through a campus bookstore or third-party retailer:

• refunds must be processed through the retailer
  
• Classavo cannot refund redeemed or unredeemed bookstore codes
  
• retailer refund policies apply
  

Once a bookstore code is redeemed, it is considered activated and non-refundable through Classavo.

3.5 Institutional Licenses

Refunds for institution-level licenses or department purchases follow the terms of the applicable institutional agreement.

Individual student refunds generally do not apply to institutional purchases.

3.6 Effects of Refund

If a refund is granted:

• access to the Platform is terminated immediately
  
• coursework, submissions, and activity data are no longer accessible through Classavo
  
• instructors retain their own academic and grade records as required by their institution

(Classavo does not delete institutional gradebook data)

3.7 Non-Refundable Situations

Refunds are not issued if:

• more than 14 days have passed (unless add/drop applies)
  
• more than 20% of course content has been accessed
  
• user violated these Terms
  
• user was removed for academic or disciplinary reasons
  
• purchases were made from third-party retailers
  
• access was purchased via institutional license
  

3.8 Technical Issues

If technical issues prevent normal use of the Platform, Classavo Support will assist.

Refunds may be granted at Classavo’s discretion.

4. ACCESS DURATION

Paid access is granted only for the duration of the purchased term or academic period.

Access automatically expires at the end of the applicable period unless renewed.

5. USER CONTENT

Users may upload, submit, or create content on the Platform (“User Content”). You retain ownership of your User Content.

By uploading User Content, you grant Classavo a non-exclusive, worldwide, royalty-free license to:

• host, store, display, and deliver User Content
  
• adapt User Content for technical or accessibility purposes
  
• make User Content available to enrolled instructors and students
  
• use User Content to provide Platform features, including AI-assisted tools
  

This license continues while the User Content is active and persists only as needed for academic continuity, legal compliance, and system integrity.

6. USER CONTENT RESPONSIBILITY

You represent and warrant that:

• you own or have the rights to upload User Content
  
• your content does not include proprietary publisher materials unless permitted
  
• your content complies with its licensing terms (e.g., Creative Commons)
  
• you review and validate AI-generated content before using it
  
• your content does not violate intellectual property or privacy laws
  
• your content does not violate institutional rules
  

You are solely responsible for your User Content.

7. THIRD-PARTY CONTENT (INCLUDING OER PROVIDERS)

Some materials on the Platform are provided by third-party OER publishers or external licensors (“Third-Party Content”).

You acknowledge:

• such content is owned by its licensors
  
• your use is limited to course-related access within Classavo
  
• you may not extract, redistribute, or republish Third-Party Content unless permitted
  
• some Third-Party Content may carry additional restrictions
  
• Classavo may remove or alter access to Third-Party Content to comply with licensing obligations
  

8. AI-POWERED FEATURES

Classavo may use artificial intelligence to provide:

• hints, explanations, and summaries
  
• question generation and variations
  
• accessibility transformations
  
• tagging and recommendations
  
• grading assistance
  

By using the Platform, you grant Classavo permission to use User Content to operate internal AI systems.

Classavo will not:

• sell User Content or AI outputs as standalone products
  
• train external general-purpose AI models using User Content
  

AI Disclaimer:

AI features may generate inaccurate, incomplete, or experimental outputs. Users must independently verify all AI-generated information.

9. PROHIBITED ACTIVITIES

You agree not to:

• upload unlawful or infringing content
  
• bypass or tamper with security controls
  
• scrape, extract, or harvest Platform data
  
• reverse engineer any part of the Platform
  
• create fraudulent or automated accounts
  
• interfere with Platform operation
  
• misuse the Platform for commercial or competitive purposes
  

Violation may result in termination.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Classavo and its officers, employees, contractors, and affiliates from claims, damages, or expenses related to:

• User Content
  
• third-party infringement claims
  
• violations of OER or content licenses
  
• institutional or legal non-compliance
  
• misuse of the Platform
  
• attorney fees and related costs
  

This includes claims by academic publishers or licensors.

11. DMCA / COPYRIGHT COMPLIANCE

Classavo complies with the Digital Millennium Copyright Act (DMCA).

Upon receiving a valid DMCA notice:

• Classavo may remove or disable access to the content
  
• Classavo will notify the uploader
  
• Counter-notices will be processed per DMCA rules
  

See the Classavo DMCA Policy for procedures and designated agent information.

12. NO INJUNCTIVE RELIEF

You agree not to seek injunctions or court orders that:

• interfere with Platform operation
  
• impact academic continuity
  
• block student access
  
• restrict Classavo features or services
  

Your sole remedy is monetary damages (subject to Section 17).

13. PLATFORM AVAILABILITY & THIRD-PARTY INTEGRATIONS

Classavo does not guarantee uninterrupted service.

Classavo is not responsible for failures or data issues caused by:

• Canvas, Blackboard, Moodle, or other LMS platforms
  
• SIS, SSO, LTI, or third-party integrations
  
• user devices, networks, or browsers
  
• institutional systems outside Classavo’s control
  

14. DATA RETENTION (FERPA-COMPLIANT)

Classavo retains course data, submissions, logs, and student activity for a limited period.

Default retention period: 90 days after the course end date.

After this period:

• course data may be permanently deleted
  
• institutions/instructors are responsible for exporting gradebooks or required records
  
• Classavo provides export tools for academic compliance
  

This schedule is FERPA compliant.

15. PRIVACY & STUDENT DATA

Classavo processes student and user data in compliance with:

• FERPA
  
• applicable U.S. privacy laws
  
• institutional data agreements
  
• security best practices
  

The Classavo Privacy Policy details how data is collected, used, stored, and shared.

16. TERMINATION

Classavo may suspend or terminate accounts for:

• violating these Terms
  
• legal requests
  
• institutional requests
  
• security or operational risks
  

Users may terminate accounts at any time.

Certain provisions (including indemnification, liability limits, governing law, and retention rules) survive termination.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• Classavo is not liable for indirect, incidental, special, consequential, or punitive damages
  
• Classavo is not responsible for data loss or third-party outages
  
• Classavo’s total liability is limited to the amount paid by the user in the previous 12 months
  

These limitations may not apply in certain jurisdictions.

18. GOVERNING LAW & VENUE

These Terms are governed by the laws of the State of New York.

All disputes must be brought exclusively in the state or federal courts located in Erie County, New York.

19. EXPORT COMPLIANCE

You agree to comply with applicable U.S. export control laws.

You may not use the Platform in prohibited jurisdictions.

20. ASSIGNMENT

Classavo may assign these Terms as part of a merger, acquisition, restructuring, or asset transfer.

Users may not assign their rights without Classavo’s written consent.

21. CHANGES TO THESE TERMS

Classavo may update these Terms at any time.

Continuing to use the Platform after changes constitutes acceptance.

22. CONTACT INFORMATION

interactiveX, Inc.
701 Ellicott Street
Buffalo, NY 14203
Email: support@classavo.com